Third Party Bookings

Where your reservation is made through Airbnb, Booking.com, VRBO or another online travel agent (OTA), your booking is also subject to that platform’s Terms & Conditions as-well as ours.

Where there is any conflict between our Booking Terms and the third-party platform’s policies, our T&C’s with regards to booking, payment and cancellation policies will take precedence where legally required.

Payments

All payments are processed by the booking platform.

We cannot accept responsibility for payment processing delays or disputes handled by the platform.

Cancellations & Refunds

Cancellation requests must be made through the platform used to make your booking.

Refunds will be administered in accordance with the cancellation policy displayed at the time of booking.

We cannot override Airbnb, Booking.com or other platform decisions regarding cancellations or refunds.

Communication

For security reasons, all pre-arrival communication should remain within the booking platform until your reservation has been confirmed.

After confirmation, operational communications (such as check-in instructions) may also be provided directly.

House Rules

Guests booking via third-party platforms remain fully bound by our House Rules and Booking Terms.

Failure to comply may result in:

• Immediate removal from the property.
• Charges for damage or additional cleaning.
• Reporting to the booking platform.
• Suspension or banning from future bookings.

Damage Claims

Damage claims may be submitted through the relevant booking platform, including Airbnb’s AirCover or Booking.com’s partner damage procedures where applicable.

Guests remain liable for any damage not covered by these schemes.

Property Information

Whilst every effort is made to ensure property descriptions are accurate, photographs and descriptions may occasionally differ slightly due to ongoing improvements or maintenance.

Liability

We accept no responsibility for errors, outages, pricing discrepancies or technical issues relating to third-party booking platforms.

Reviews

We welcome honest feedback.

Any issues experienced during your stay should be reported immediately so we have the opportunity to resolve them before departure.