Effective Date:
06/07/2026
Self Catering St Ives Cornwall respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it and your rights.
Information We Collect
We may collect:
Personal Information
Name
Email address
Telephone number
Postal address
Booking details
Guest names
Special requests
Payment Information
Payment information is securely processed by our payment provider.
We do not store full card details.
Website Usage Information
When you visit our website we may collect:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
How We Use Your Information
We use your information to:
Process bookings
Respond to enquiries
Send booking confirmations
Communicate before and after your stay
Improve our website
Meet legal obligations
Prevent fraud
Where you have opted in, we may also send occasional marketing communications.
You may unsubscribe at any time.
Lawful Basis for Processing
Under UK GDPR we process personal data because it is:
Necessary to perform a contract.
Required to comply with legal obligations.
In our legitimate interests to operate our business.
Based on your consent where required.
Sharing Your Information
We only share personal information where necessary.
This may include:
Payment providers
Booking software providers
Cleaning and maintenance teams (limited guest information only)
IT service providers
Legal or regulatory authorities where required
We never sell your personal information.
Data Retention
We retain booking records only for as long as necessary to:
Fulfil bookings.
Meet accounting obligations.
Resolve disputes.
Comply with legal requirements.
Information is securely deleted when no longer required.
Data Security
We take appropriate technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
However, no internet transmission can ever be guaranteed completely secure.
Cookies
Our website uses cookies to:
Remember preferences.
Improve website performance.
Measure visitor behaviour.
Support analytics.
Where legally required, you will be asked to consent before non-essential cookies are placed.
Your Rights
You have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion.
Restrict processing.
Object to processing.
Request data portability.
Withdraw consent where applicable.
Requests should be made using the contact details below.
Marketing
If you choose to receive marketing emails, you may unsubscribe at any time by:
Clicking the unsubscribe link.
Contacting us directly.
We will never send unsolicited marketing where consent is required.
Third-Party Services
Our website may use third-party services including:
Google Analytics
Google Maps
Booking software
Payment gateways
Social media plugins
These providers have their own privacy policies governing how they process your information.
Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children except where required for accommodation bookings made by an adult.
International Transfers
Where any of our service providers process data outside the UK, appropriate safeguards will be in place to protect your information in accordance with UK GDPR.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this website.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Golds Cornish Holidays
Email: mrg@goldsproperties.co.uk
Telephone: 01736 753777
Address: 64 Riviere Towans, Hayle, Cornwall, TR27 5AF
Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the
Information Commissioner’s Office (ICO)
Website:
https://ico.org.uk/
Telephone: 0303 123 1113