This guide explains how to book your stay with Golds Cornish Holidays, including deposits, balance payments, accepted payment methods and when your booking is confirmed. Please read this information before booking one of our self-catering holiday properties in Hayle, Cornwall.

When Is My Booking Confirmed?

Your booking is confirmed once we have received the required payment and issued written confirmation.

Until both of these steps have taken place, your accommodation should not be considered confirmed.

How Much Deposit Do I Need to Pay?

If you book more than eight weeks before your arrival date, a deposit equal to one-third of the total booking cost is required.

The remaining balance must then be paid eight weeks before your arrival.

When Is My Final Balance Due?

The remaining balance of your holiday is due eight weeks before your scheduled arrival date.

It is important that the balance is paid by the due date. Failure to make payment may result in your booking being cancelled without a refund of your deposit.

What If I Book Within Eight Weeks of Arrival?

If your arrival date is less than eight weeks away when you make your booking, the full cost of the holiday must be paid at the time of booking.

There is no separate deposit and balance payment in this situation.

What Payment Methods Do You Accept?

Golds Cornish Holidays accepts payment by:

• Credit or debit card
• Secure online payment
• Bank transfer, where offered

Returned or failed payments may be subject to administration charges.

Can the Price Change After I Book?

We make every effort to ensure the prices displayed for our holiday accommodation are accurate.

If a pricing error or omission is identified before your booking is confirmed, we reserve the right to correct it.

Once your booking has been confirmed, your price will not change except where VAT or another government-imposed tax changes.

What Happens If I Need to Cancel?

All cancellations must be confirmed in writing.

If you cancel more than eight weeks before arrival, your deposit will be retained.

If you cancel less than eight weeks before arrival, the full balance remains payable unless we successfully re-let your booked dates.

Where the accommodation is successfully re-let, any refund issued will be subject to an administration fee of £195 per week booked.

We strongly recommend arranging comprehensive travel insurance when booking your holiday, as cancellation for any reason will not automatically result in a refund.

Need Help With Your Booking?

If you have a question about payment or your booking that isn’t answered here, please contact Golds Cornish Holidays before completing your reservation.